Shipping policy

🐾 Shipping Policy

At The Apartment Cat, your royal highness’s orders are handled with the utmost care — because lateness displeases the monarch, and displeasing the monarch is… inadvisable.

⏳ Processing Time

Orders are usually prepared within 1 business day (and never more than 2).

Once ready, your parcel will be dispatched into the capable — and slightly terrified — paws of our local courier partners.

You’ll receive a tracking email as soon as your parcel begins its noble journey.

🚚 Delivery Areas & Times

We currently deliver within South Africa only.

Estimated delivery times once dispatched:

  • Gauteng: 1–3 business days
  • Main centres (Cape Town, Durban, Bloemfontein, Gqeberha): 1–5 business days
  • Outlying or rural areas: 1–6 business days

These are estimates, not royal guarantees — delays may occur due to courier disruptions, bad weather, or suspicious squirrel activity.

💸 Shipping Rates

His High-ness has decreed the following tributes for 2026:

Gauteng - R79

Western Cape - R89

Rest of South Africa - R99

Free Shipping: Orders totalling R799 or more for free standard shipping within South Africa. No code needed - the discount applies automatically at checkout. 

🔎 Tracking

Once your order leaves the palace gates, you’ll receive a tracking number and courier details by email.

If you don’t receive tracking within 5 business days, please:

  • Check your spam or promotions folder
  • Contact servant@theapartmentcat.com

🛑 Failed Deliveries

If a delivery attempt fails because of an incorrect address, inaccessible premises, or the absence of a servant to receive the package, redelivery may be arranged at an additional cost.

Please ensure your delivery details are accurate — the Crown frowns upon wasted journeys.

⚠️ Delays

While we strive for speed worthy of royal decree, external factors can occasionally slow your parcel’s march.

If your package appears to be taking a suspiciously long nap in transit, contact servant@theapartmentcat.com.

We’ll investigate with all the urgency of a cat hearing a can-opener. 

Business Information

The Apartment Cat is operated by The Velvet Syndicate (Pty) Ltd
Company Registration Number: 2024/551089/07

Business Address:
188A Elizabeth Street
Annlin
Pretoria
Gauteng
0066
South Africa

Email: servant@theapartmentcat.com
WhatsApp: +27 64 521 5564